FAQ

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General Question

Vicinity ensures safety, facilitates direct communication, and promotes legal compliance for drivers and trucking companies through background check, platform chat, and regulatory features.

How does Vicinity Transports make sure drivers and trucking companies are safe to work with?

We check backgrounds and credentials of drivers and companies to ensure trust and safety. Plus, our platform encourages clear communication and keeps records of everything.

Can drivers and companies communicate directly through the Vicinity Transports platform?

Yes, you can chat directly through this platform for coordinating bookings, discussing job details, and resolving any queries or issues. But outside this platform, any type of communication will not be considered legal.

What measures does Vicinity Transports take to ensure legal regulations and industry standards?

We prioritize incorporating features such as pre/post-trip inspections, document uploads, and time-stamped records to ensure legality. Also, we ensure industry standards by guiding users to follow trucking regulations and safety practices, ensuring legal compliance and safety.

Technical Support

For technical help on Vicinity Transports, contact our support team via email or phone. We’re here for you!

How can I get technical assistance if I encounter issues with the Vicinity Transports platform?

We offer comprehensive technical support via email, live chat, or phone during our working hours. You can reach out to the support team for assistance with any technical issues, troubleshooting, or general inquiries.

Does Vicinity Transports help users regarding how to use this platform?

Yes, Vicinity Transports offers guides and support to help you learn how to use everything. And if you need extra help, just ask!

Is there a dedicated team available to address specific technical problems?

Yes, Vicinity Transports has a team of experienced technical professionals who can assist with customizations, integrations, or specialized technical requirements. You can reach out to them freely!

License & Pricing

We offer flexible subscription plans for drivers and trucking companies, with transparent pricing and secure payment handling, ensuring a seamless experience for everyone.

What are the different subscription options available for drivers and trucking companies on this platform?

We offer subscription plans for drivers and trucking companies, with varying features and pricing tiers based on the level of service required. Users can choose from monthly, semi-annual, or annual subscription options to access the platform's functionalities.

Are there any additional fees or charges beyond the subscription price?

Vicinity Transports may charge additional fees for premium features beyond the standard subscription price. Users can review the pricing details and terms of service to understand any applicable fees associated with their usage of the platform.

How does Vicinity Transports handle payments and transactions between drivers and trucking companies?

Vicinity Transports acts as an intermediary for payments between drivers and trucking companies, ensuring secure and efficient transactions. The platform may deduct a percentage or fixed amount from each booking as a service fee, with payments processed securely through integrated payment gateways.